Frequently Asked Questions

Business customers (with VAT number) will receive an invoice. The invoice will be sent after your order has been delivered.

• Products in stock will be delivered within 2 weeks.
• Backorders can take up to 6 weeks.

You can collect your order on the following days:
Monday to Thursday: from 9am to 12:30pm and from 1:30pm to 4pm
Friday: from 9am to 12pm

Address: Doornpark 57, 9120 Beveren, Belgium

Delivery charges are displayed separately in the shop basket. They depend on the delivery location (country) and the volume of the order.

• Bancontact
• iDEAL
• Credit Card (Visa, Mastercard, American Express)
• Direct bank transfer

All payments are processed through Stripe, one of the most secure payment platforms in the world. Your data is never stored on our servers.

Tradewinds parasols come with a 5-year warranty on parts and frame. The canvas has a 3-year warranty. All parts are individually replaceable.

Yes. Tradewinds parasols are used worldwide by major catering chains. They are weather-resistant, maintenance-free and designed for heavy use.

With "solution dyed" polyester, the colour is integrated into the fibres during production, not dyed on top. The result is a canvas that does not fade in the sun, is waterproof and resistant to fungi.

No, parasols are supplied without a base. We recommend ordering a matching concrete base. The right base depends on the size of your parasol — see our accessories page.

We take your privacy seriously. Please check our privacy policy for more information.

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