Delivery And Returns
Shipments and returns
Shipment of your parcel
Please take into account the following when ordering on the Brands On webshop:
- upon reception of payment and provided the goods ordered are readily available, Brands On guarantees delivery within 2 weeks, unless the client decides otherwise and, therefore, a different timing is agreed on by mutual consent.
- deliveries are possible in Belgium only.
- all prices advertised on the webshop include delivery to a Belgian address of your choice.
- time of delivery is always scheduled by phone.
- delivery will take place on week days during office hours only.
Returns of your parcel
- Each purchase is subject to a legal cooling-off period of 14 days. As a result, you may return any purchased item without specifying reasons.
- In this 14-day cooling-off period, it is required to send an e-mail or letter to either firstname.lastname@example.org or tot the attention of the customer service (Brands On NV, Doornpark 57, 9120 Beveren-Waas, België stating that you refrain from the purchase.
- Subsequently, a new 14-day period starts during which the items purchased maybe returned at your own expenses.
- Given the nature and weight of the items purchased, we also offer you the opportunity to have the return items collected by our services at fixed rates. Please clearly indicate whether you want to use this service or not.
- The fixed fee for collection in Belgium is € 40. For administrative purposes, collection fees will be automatically deducted from the refund amount.
- Returns are accepted only when the items purchased are in their original state and don’t show any marks of damage or use. Should this not be the case, returns may be declined.
- Please keep the original packaging of the goods, whenever applicable.
- If all prerequisites are met, Brands On NV will refund the total amount of the purchased goods, including delivery costs, within a statutory period of 14 days after the date of return.
- Finally, you may want to swap the goods purchased at no extra costs within 14 days after the date of purchase. The procedures highlighted above will be in force once again. However, in this case the difference between the price of the goods ordered originally and the newly ordered goods will be either credited or debited.
- Please pay attention that returning or swapping goods is not possible when the 14-day cooling-off period has expired.