Frequently Asked Questions
Please read our FAQ before sending us a message.
Business customers ( with VAT number) will receive an invoice.
The invoice will be sent after your order has been delivered.
- Products in stock will be delivered within 2 weeks.
- Backorders can take up to 6 weeks.
You can collect your order on the following days:
Monday until Thursday: from 9 am to 12.30 pm and from 1.30 pm to 4 pm
Friday: from 9 am to 12 pm
Delivery charges are displayed seperately in the shop basket.
They depend on the delivery location (country) and the volume of the order.
- Credit Card
- Direct bank transfer
If you want to replace the canvas of your parasol, please check if the parasol is a Tradewinds parasol.
You will find the name on the metal tag on the hub (moving part of the parasol that connects the struts).
If Tradewinds is mentioned, the canvas normally can be replaced.
Then also check the size. The size is indicated on a label at the edge of the canvas.
Which size to choose depends on the shaded area you require.
When you click on the parasol, a matching base will be suggested.
If you only want to order a base, please take into account that the base has to have enough weight to support your parasol.
Parasols of 4m oct, 3,5m square and 2.8m square need a base of 65 kg.
Parasols of 2.2m square, 3,2m oct need a base of 45 kg.
Also check the pole diameter of your parasol.
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